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Let’s Talk
Intelligent Call Distributor

AI-Powered Voice Solutions for Smarter Customer Engagement.

Our enterprise-grade voice platform empowers businesses with advanced call management, conversational bots, and speech analytics.

  • Outbound Automation
  • Smart IVR
  • Missed Call Solutions
  • Speech Intelligence

240+

Bussiness people

100

%

Customer Satisfaction

ECP

Intelligent Call Distributor

OBD (Outbound Dialer / Outbound Voice Broadcasting)

Automates outbound calls for notifications, reminders, and campaigns.
Key Features

  • Bulk automated call blasting
  • Pre-recorded message delivery
  • Retry logic for unanswered calls
  • Time-window scheduling
  • Dynamic text-to-speech integration
  • Campaign-wise analytics (answered, failed, retries)
  • DTMF-based input (e.g., "Press 1 to connect")
  • Multi-language voice support

IVR
(Interactive Voice Response)

Handles user inputs via keypad or speech to route or process calls.
Key Features

  • Multi-level IVR flows with drag-and-drop design (if GUI exists)
  • Speech recognition and DTMF input
  • Dynamic call flow creation based on user input or database responses
  • CRM/database/API integration for personalization
  • Custom prompts and language localization
  • Real-time changes without redeployment
  • Failover and fallback logic

Missed Call Service

Captures intent or consent from customers via a simple missed call.
Key Features

  • Instant trigger-based responses (e.g., callback, SMS, or OBD)
  • Free for customers (no call charge)
  • Real-time missed call alert dashboards
  • Number pool management (for multiple campaigns)
  • Custom response flow per number
  • Integration with CRM, OBD, or SMS for follow-ups
  • Analytics on call volume, time, region, etc.

Click2Call

Converts text into natural-sounding audio for use in calls or IVR.
Key Features

  • Multi-language and multi-voice support (male/female)
  • Real-time generation of speech
  • SSML (Speech Synthesis Markup Language) support for tone/emphasis control
  • Integration with OBD/IVR/campaign systems
  • High-quality neural TTS engine (if supported)
  • Personalization via dynamic placeholders (e.g., name, date, balance)

Speech Recognition

Transcribes spoken input into text for automation and decision-making.
Key Features

  • Real-time voice-to-text during calls
  • Keyword/intent detection for routing or actions
  • Multi-language recognition support
  • NLP integration for conversational IVRs
  • Accuracy tuning via model training (if supported)
  • Works with both live agent and IVR systems
  • Speech analytics potential (e.g., emotion or tone)

API’s

Allow external systems to integrate with VoiceSphere seamlessly
Key Features

  • REST APIs for OBD, IVR, SMS, click2call, and missed call
  • Secure authentication (OAuth, API keys)
  • JSON/XML support for requests/responses
  • Webhooks for event updates (e.g., call success, delivery, failure)
  • Developer documentation and SDKs
  • Rate limiting and usage monitoring
  • Customizable callback URLs