Contact Centre Solution (Omnichannel, Unified Agent).
Key Features
- Omnichannel Agent Desktop: Single view for handling interactions across phone, email, chat, and social media.
- Social Media Integration: Facebook, Twitter, Instagram, and WhatsApp messaging support.
- Email Management: Intelligent routing, tagging, and canned responses.
- Ticketing System: Auto-ticket generation from all channels with SLA tracking.
- Unified Inbox: All customer queries in one interface.
- Advanced Reporting & Analytics: Performance, SLA, and sentiment dashboards.
- Intelligent Routing: Route queries based on priority, skill, or language.
- Third-party Integrations via API: CRM, ERP, billing, etc.
